Privacy & Cookies

Wokoscrafts respects the privacy rights of its online visitors/customers and recognises the importance of protecting the information collected about them. Wokoscrafts has a 'Privacy and Cookie Policy' which is used as a guideline for how I collect, store and use the information that my visitors give me.

The following information is provided by Wokoscrafts to reassure my visitors and to enable my visitors to be fully informed about these guidelines. By visiting wokoscrafts.com you  accept the guidelines and practices as described in this Privacy and Cookie Policy and my Terms and Conditions.

Wokoscrafts may use personal information to process your orders, to process payments, to manage your account, and to provide my visitors with a personalised shopping experience.

This Privacy and Cookie Policy does not apply to websites operated by other organisations which I link and I am not responsible for any personal information sent by you to these third parties via wokoscrafts. So always make sure to read the privacy policies of these companies before sharing your personal information with them.

Privacy

I am responsible for the processing of personal data as shown in this privacy statement. For any questions and/or comments, I can be contacted via the details below.

+3161913568
info@wokoscrafts.com

The Netherlands, Leeuwarden

 

Wokoscrafts collects personal information in various ways when you place an order or when you register for services offered by Wokoscrafts. By registering you accept the collection of your personal data by Wokoscrafts. In order to process your order, to check for fraud and to complete your order, I must collect and store the following information for each order placed; your name, e-mail, home, shipping and billing address and telephone number.

What do I do with your data?

It is very important to know that I handle your data with the utmost care. I store this data securely and cannot be accessed by unauthorized persons. Your data will only be used internally at Wokoscrafts unless it is necessary for me to give this data to someone else. If that's the case, I will make sure they handle it as safely as I do. I use your data for various purposes, such as processing your order and offering appropriate offers that match your wishes.

I do not intend to collect data from website visitors who are 16 years of age or younger, only if they have permission from parents or guardians. I cannot control age, so we encourage parents to be involved in their children's online activities. If there are any uncertainties or questions about this, please contact us via  info@wokoscrafts.com.

The personal information you provide may be shared with fraud detection services and credit checking agencies. Where I am required to do so by law, I will also provide this information to any relevant judicial authority. Shipping details such as your address, email address and telephone number may be shared with courier services. This information is shared in order to provide you with the best service and will not be passed on by our couriers to third parties for any other purpose.

Credit card and bank details will never be shared with third parties and will only be used to process your order. Credit card details are encrypted.

In addition, I collect information about website traffic, wish lists and other commercial information which I use to map consumer patterns which I use for internal surveys, marketing purposes and to adapt my website to better meet the demands of my consumers.

Protection of your personal information

Wokoscrafts does as much as possible to ensure the security, integrity and privacy of information you provide to me. When you place an order or access your account information, I use Secure Sockets Layer (SSL) encryption to protect this information from improper use. In addition, I do as much as possible to ensure that the parties with whom we collaborate and with whom we share your data apply the same standards.

Accessing and Changing Personal Information

If, for any reason, you are concerned that the personal information Wokoscrafts has collected from you is incorrect, please log in to our website to view and change your personal information.

Only you have access to this personal data by means of your username and password.

Subscriptions

I have an unsubscribe policy when it comes to communication via e-mail. When you register via wokoscrafts.com, you have the option to unsubscribe from my e-mail file. The purpose of the registration is to collect information to enable you to receive up-to-date information and product offers from me.

By subscribing to my newsletter you consent to receive communications from me via email. However, each time I contact you by email after this, you will be given the option to unsubscribe from this service by clicking the unsubscribe button at the bottom of the email. In addition, you can unsubscribe by sending an email to info@wokoscrafts.com.

Subscribers to my newsletter receive email notifications for new products, special offers, events and discounts. These notifications may also contain marketing information from Wokoscrafts subsidiaries, or from selected partners.

I never sell your information to third parties for marketing purposes.

Customer service

You can reach me by email, Facebook, Instagram and WhatsApp. I can also be reached by phone. In order to be able to help you quickly, I will look up your data in my system, so that I can answer your question or find a solution as quickly as possible. I also analyze these contact moments so that I can improve my service and serve you even better next time. 

Newsletters

To stay fully informed of the latest collection and best promotions, you can sign up for my newsletters. You can sign up for the general newsletter. I ask about your interests, so that I can send newsletters that match your wishes and needs. I also ask for your date of birth, so that you receive a nice present on your birthday. I send the newsletter about once a week, with the exception of (discount) promotions. If you no longer wish to receive newsletters, you can easily unsubscribe.

Promotions & contests

Do you want to participate in a promotion or contest? Leave your name and email address so that I can carry out the promotion and announce you as a possible prize winner! Your data will only be used for the relevant promotion unless otherwise stated.

social media

If you contact me via social media, I will not store any of your data.

fraud

I hope never to have to deal with fraud, but if necessary, I use customer data to prevent and combat fraud. If necessary, I must pass on data to government authorities.

Postpay

If you have passed my webshop and you want to pay for the order, you will end up in a secure payment environment to complete your purchase. If you pay with iDeal, your data will be stored in our administration so that I can easily process any return. Prefer to pay with a credit card? Then you will be forwarded from my secure payment environment to an external payment environment.

If there are unpaid invoices, I will forward your details to a collection agency and/or bailiff who will process the further processing.

personal advice

If you visit my webshop or follow me on social media, I like to keep track of what you like. I am happy to give you personal advice through advertisements on Facebook, for example. I do this using cookies.

Reviews

I like you! I am thrilled with reviews and would love to hear from you if you're happy with your purchase. If you leave a review with me , you can choose whether you leave your personal information and whether I can contact you.

Are you curious about the data I have about you or would you like to change or delete something? Then go to your wokoscrafts.com account or contact customer service.

Cookies

The information shown below is provided to you so that you are fully aware of what cookies are and which cookies I use at wokoscrafts. This allows you to make an informed decision about continued acceptance of these cookies.

What are cookies

A cookie, also known as a web cookie, browser cookie, or HTTP cookie, is a piece of information sent from a website and stored on a user's hard drive while browsing a website, which tracks the user's movements. follows on this website. When the user surfs to the relevant page again, the data stored in a cookie can be requested by this website to inform it of the previous activity of this user.

Use of  Cookies by  wokoscrafts

Wokoscrafts uses cookies which I can request when you visit my website again in the future. By surfing on my website you consent to me placing a cookie on your hard drive and requesting it when you visit wokoscrafts.com again in the future.  Among other things, I use cookies to track how often a visitor visits my website, what the contents of their shopping cart are and what their  previous purchases were in order to provide content that is relevant to this visitor's interests. To be able to do this, I use website functionality cookies, website analytics cookies, customer preference cookies and targeting cookies.

The use of cookies is an industry standard and most web browsers are set to accept cookies automatically. However, if you wish, you can change this to prevent cookies from being automatically accepted. If you specifically do not want to accept cookies from my website, you can do so on a cookie-by-cookie basis, provided your browser allows this. If you choose to limit cookies or not to receive cookies, you can continue to use most functions of my website, such as viewing and ordering products, however you should be aware that not everything will function as meant. If you want to delete cookies that are already stored on your device, please consult the help section of your browser.

Questions and complaints

 If you still have questions after reading this or if you need clarification about our Privacy and Cookie Policy, please send an email to  info@wokoscrafts.com