Privacy & Cookies
Wokoscrafts may use personal information to process your orders, to process payments, to manage your account, and to provide my visitors with a personalised shopping experience.
I am responsible for the processing of personal data as shown in this privacy statement. For any questions and/or comments, I can be contacted via the details below.
The Netherlands, Leeuwarden
Wokoscrafts collects personal information in various ways when you place an order or when you register for services offered by Wokoscrafts. By registering you accept the collection of your personal data by Wokoscrafts. In order to process your order, to check for fraud and to complete your order, I must collect and store the following information for each order placed; your name, e-mail, home, shipping and billing address and telephone number.
What do I do with your data?
It is very important to know that I handle your data with the utmost care. I store this data securely and cannot be accessed by unauthorized persons. Your data will only be used internally at Wokoscrafts unless it is necessary for me to give this data to someone else. If that's the case, I will make sure they handle it as safely as I do. I use your data for various purposes, such as processing your order and offering appropriate offers that match your wishes.
I do not intend to collect data from website visitors who are 16 years of age or younger, only if they have permission from parents or guardians. I cannot control age, so we encourage parents to be involved in their children's online activities. If there are any uncertainties or questions about this, please contact us via firstname.lastname@example.org.
The personal information you provide may be shared with fraud detection services and credit checking agencies. Where I am required to do so by law, I will also provide this information to any relevant judicial authority. Shipping details such as your address, email address and telephone number may be shared with courier services. This information is shared in order to provide you with the best service and will not be passed on by our couriers to third parties for any other purpose.
Credit card and bank details will never be shared with third parties and will only be used to process your order. Credit card details are encrypted.
In addition, I collect information about website traffic, wish lists and other commercial information which I use to map consumer patterns which I use for internal surveys, marketing purposes and to adapt my website to better meet the demands of my consumers.
Protection of your personal information
Wokoscrafts does as much as possible to ensure the security, integrity and privacy of information you provide to me. When you place an order or access your account information, I use Secure Sockets Layer (SSL) encryption to protect this information from improper use. In addition, I do as much as possible to ensure that the parties with whom we collaborate and with whom we share your data apply the same standards.
Accessing and Changing Personal Information
If, for any reason, you are concerned that the personal information Wokoscrafts has collected from you is incorrect, please log in to our website to view and change your personal information.
Only you have access to this personal data by means of your username and password.
I have an unsubscribe policy when it comes to communication via e-mail. When you register via wokoscrafts.com, you have the option to unsubscribe from my e-mail file. The purpose of the registration is to collect information to enable you to receive up-to-date information and product offers from me.
By subscribing to my newsletter you consent to receive communications from me via email. However, each time I contact you by email after this, you will be given the option to unsubscribe from this service by clicking the unsubscribe button at the bottom of the email. In addition, you can unsubscribe by sending an email to email@example.com.
Subscribers to my newsletter receive email notifications for new products, special offers, events and discounts. These notifications may also contain marketing information from Wokoscrafts subsidiaries, or from selected partners.
I never sell your information to third parties for marketing purposes.
You can reach me by email, Facebook, Instagram and WhatsApp. I can also be reached by phone. In order to be able to help you quickly, I will look up your data in my system, so that I can answer your question or find a solution as quickly as possible. I also analyze these contact moments so that I can improve my service and serve you even better next time.
To stay fully informed of the latest collection and best promotions, you can sign up for my newsletters. You can sign up for the general newsletter. I ask about your interests, so that I can send newsletters that match your wishes and needs. I also ask for your date of birth, so that you receive a nice present on your birthday. I send the newsletter about once a week, with the exception of (discount) promotions. If you no longer wish to receive newsletters, you can easily unsubscribe.
Promotions & contests
Do you want to participate in a promotion or contest? Leave your name and email address so that I can carry out the promotion and announce you as a possible prize winner! Your data will only be used for the relevant promotion unless otherwise stated.
If you contact me via social media, I will not store any of your data.
I hope never to have to deal with fraud, but if necessary, I use customer data to prevent and combat fraud. If necessary, I must pass on data to government authorities.
If you have passed my webshop and you want to pay for the order, you will end up in a secure payment environment to complete your purchase. If you pay with iDeal, your data will be stored in our administration so that I can easily process any return. Prefer to pay with a credit card? Then you will be forwarded from my secure payment environment to an external payment environment.
If there are unpaid invoices, I will forward your details to a collection agency and/or bailiff who will process the further processing.
If you visit my webshop or follow me on social media, I like to keep track of what you like. I am happy to give you personal advice through advertisements on Facebook, for example. I do this using cookies.
I like you! I am thrilled with reviews and would love to hear from you if you're happy with your purchase. If you leave a review with me , you can choose whether you leave your personal information and whether I can contact you.
Are you curious about the data I have about you or would you like to change or delete something? Then go to your wokoscrafts.com account or contact customer service.
The information shown below is provided to you so that you are fully aware of what cookies are and which cookies I use at wokoscrafts. This allows you to make an informed decision about continued acceptance of these cookies.
What are cookies
A cookie, also known as a web cookie, browser cookie, or HTTP cookie, is a piece of information sent from a website and stored on a user's hard drive while browsing a website, which tracks the user's movements. follows on this website. When the user surfs to the relevant page again, the data stored in a cookie can be requested by this website to inform it of the previous activity of this user.
Questions and complaints